Mandala, the WEBRTC enabled Contact Center

Eolos Launches Mandala Empathetic Contact Center A Powerful AI-Based Platform That Tracks And Analyzes Emotions During Conversations Miami, FL – June 27, 2018 Eolos today announced the availability of their Mandala Empathetic Contact Center. Mandala uses sophisticated AI (Artificial Intelligence) software to assess, in real-time, the emotions of individuals participating in a call. Mandala is able to detect and report on 7 distinctly different emotions: fear, anger, joy, sadness, disgust, surprise and contempt. Understanding emotions and being empathetic...